NTS Field Service Hours

Standard Service
·    9 am ~ 6 pm Monday through Friday in all time zones

Magnum Service (defined as 6 or 7-day service availability in certain areas)
·    9 am ~ 7 pm Sunday through Saturday in all time zones

Magnum Service Coverage

Available from 9 am ~ 7 pm Sunday through Saturday (7 day coverage)

·    Western Region
Nor. CA-San Francisco, Sacramento, San Jose
So. CA-Los Angeles, Oxnard, San Diego, Inland Empire
Colorado-Denver/Colorado Springs
Texas-Dallas/Ft. Worth

·    Eastern Region
Maine-North to Portland
New Hampshire-North to Laconia
Massachusetts-Entire State
Rhode Island-Entire State
New York-Rochester/Buffalo
NYC-Entire area
New Jersey-Entire State
Pennsylvania-Eastern Half
Maryland-West to Cumberland
Virginia-Washington DC area
West Virginia-NE Corner
Illinois-Chicago land
Ohio-Cincinnati
Florida-Orlando, Miami Only
Delaware-Northern Half

Available from 9 am ~ 7 pm Monday through Saturday (6 day coverage)

·    Eastern Region
Indiana-Indianapolis
Ohio-Cleveland
Michigan-Detroit area
Georgia-Atlanta

NTS Hotline

Monday through Friday 5am-7pm Pacific with after hours support until 10pm.
Saturday and Sunday 5am-6pm Pacific with after hours support until 10pm.

Holidays are as follows:

New Years day
Easter Sunday
Independence day
Thanksgiving day
Christmas day

The Hotline is open all other holidays