Many service organizations have customer service centers, but are they truly effective at solving problems? Our philosophy is based on the goal of solving problems as fast as possible. The technical call center is the logical front line. Our objective is always to address a problem without a significant disruption to your business.

Our technical call center is equipped with live machines running next to our staff. This provides inbound callers a better method for hands-on troubleshooting.

• Provides hands-on reference for the call center technician to more accurately understand the caller's problem
• Aids the call center rep in searching for answers to complex problems and issues
• An extra step we always take that allows our customers to maximize their up time

We view our technical call center staff as technicians, not receptionists. They receive the same type of training as the dispatched field staff. This results in a highly effective call center force that produces fast results:

• High fix rate over the phone
• Expedited problem solving - less hand-offs and delays
• Professionals who take pride in serving their customers