Whether it's in the field or in our call centers, our technical staff always places the primary emphasis on quality of service. Our dedication to superior results emanates from a professional viewpoint and an entrepreneurial "what ever it takes" attitude that is woven throughout the organization.

• Continuous training: In the demanding retail environment, it is essential for all of our service representatives to have the best training possible. To that end, our training starts on the date of hire and continues throughout the employee's NTS career.

• Stay ahead of the curve: Our philosophy is not reactive, but preventative. We take a preventative maintenance approach with our training and service operations. That helps our customers to avoid breakdowns and loss of operational revenue.

• Experience: NTS service technicians have an average of 16 years tenure, which gives our customers a higher level of service expertise. It also promotes continuity in product and customer knowledge.

• Professionalism: We are often the most visible part of the brand to our customers and we take that responsibility seriously.

• Internal opportunity and high job satisfaction: NTS is committed to providing opportunities for advancement to its employees. This motivates our workforce and results in an extremely high retention rate.